top of page

Frequently Asked Questions

How do I sign up for a coffee subscription?

Sign up or login on our webpage.  Click on your favourite coffee, select grind, quantity, then frequency of order and click subscribe now followed by delivery and payment details. 

 

How do I change details on my subscription?

You can change your payment details yourself (scroll down for more details). All other details such as what type of beans, how much and how frequently you need to send an email to littlegeckocoffee@gmail.com and let us know, we will then cancel the current subscription and you can jump online and just create a new subscription with the new beans/frequency etc you want. 

 

How do I change the frequency of bean delivery ?

To change the frequency of your bean delivery just get in touch with us via this email littlegeckocoffee@gmail.com. Then jump online and create a new subscription with the updated frequency of bean delivery and we will cancel your other subscription for you. 

 

How do I pause temporarily?

Just get in touch with us via this email littlegeckocoffee@gmail.com and tell us how long you need to pause for and we will update all those details for you. 

 

How do I cancel my subscription?

You can cancel your subscription at any time.  Just send us an email littlegeckocoffee@gmail.com and we will do it all for you. 

 

How do I change from bean subscription to ground beans or vice versa?

To change the the details of your bean delivery just get in touch with us and let us know via our email: littlegeckocoffee@gmail.com. Then jump online and create a new subscription with the ground or the updated info you want and we will cancel your other subscription for you.

 

How do I change my shipping address?

To change the the details of your bean delivery just get in touch with us and let us know via this email littlegeckocoffee@gmail.com your new shipping address and we will do the rest for you. 

 

How do I change payment details?

Just login to Little Gecko site and select the my subscriptions tab, then click update payment method link. 

 

What happens if payment doesn’t go through?

There’s a grace period of three days following a failed payment, where our system will automatically retry the payment. You’ll receive an email notification about any failed payments, which will have a link to where you can submit a payment manually as well. If you’re a site-member, you can also resubmit a payment via the “My subscriptions” page in the members area. 

 

The grace period will resolve once the failed payment has been successfully resubmitted. 

 

However, if your payment doesn’t go through by the end of the three days, your subscription will be automatically cancelled and you would have to create a new subscription through our online store if you wish to start it up again. 

Have a different question?

Contact us for any help and we'll get back to you as soon as possible

Thanks for submitting!

bottom of page